Here's the mile-high view of what we found.
- Put simply, products made by Apple, Asus, Brother, and Canon are typically reliable and well supported.
- Products made by Dell and Hewlett-Packard often aren't, especially if you're a home user.
- Laptops are slightly more reliable than before, and have fewer serious problems than desktops.
- Business PC customers are generally more satisfied than their consumer counterparts.